Support - Tregaskiss and Bernard

If you need assistance or have questions about your Bernard or Tregaskiss products, we’re here to help.

Phone: 1-855-MIGWELD (644-9353)
Email: cs@itwmig.com

Our Customer Service department can be reached by phone or email from 7:00 a.m. to 4:30 p.m. CST Monday through Friday to assist with:

Manufacturer’s Suggested Pricing and product availability
Product configuration
Answering consumables compatibility questions such as which diffuser/tip/nozzle is compatible with your MIG gun
Warranty claims

Phone: 1-855-MIGWELD (644-9353), Option #3
Semi-Automatic Product Support: ts@bernardwelds.com
Automation Product Support: ts@tregaskiss.com

Our Technical Service team is ready to answer your technical support questions from 7:00 a.m. to 4:30 p.m. CST Monday through Friday. This team provides the following services to support customers both pre- and post-sale:

Troubleshooting inquiries
Replacement parts identification and stocking recommendations
CAD model requests
Assistance with product configuration
Training – product, maintenance, technical, etc.
Consumable optimization

We will respond to all questions as soon as possible, but please note that it could take up to 2 business days to respond to inquiries submitted via email.

Your welding distributor is also a comprehensive resource for welding and cutting information and process or equipment troubleshooting. Distributors can help you choose the products and accessories that are right for you and your specific application. To locate a welding distributor in your area, visit Where To Buy.

If you search by configured gun part number, it will send you to the product page where you can access your manual in the right sidebar under Documentation.

If you search by product name or replacement component part number using this link, our search tool will return all PDF manuals that are a match. The search tool conducts a full body text search of our PDF manuals.

If you are unsure of your product name, use the “Help me identify my Tregaskiss or Bernard product” tool.

Having your configured gun or reamer part number will allow you to access a customized parts breakdown for your product online. If that is not available, the parts breakdown in your product manual is your next best resource.

Search by configured gun part number or use our menu system to access your product’s main page. From there, click on the Reverse Lookup button and enter your part number to generate a customized parts breakdown for your product.

Note: custom configurations beginning with SG or BTO are not accessible via these tools. Please contact Customer Service for assistance.

Search by product name to visit your product’s main web page. Under Documentation on the right sidebar, view the Parts Breakdown in your product’s manual.

If you are unsure of your product name, use the “Help me identify my Tregaskiss or Bernard product” tool. Then you can search by product name to visit your product’s main web page. Under Documentation on the right sidebar, view your Owner’s Manual and the Parts Breakdown it contains.

Search by product name to visit your product’s main web page. On the right sidebar under Documents, view your product’s owners manual. Under How Tos, watch videos or read webpages on how to maintain your product.

You can also search our How To documentation using the name of your product to access materials.

Latest Articles from the Amperage Blog

The Importance of Cutting a Welding Liner ProperlyNovember 30, 2020
Tips for Improving MIG WeldingOctober 19, 2020
Selecting Contact Tips for Robotic WeldingOctober 17, 2020
How Robotic Welding Supervisors Can Improve the OperationOctober 9, 2020
Best Practices for Robotic Welding SupervisorsOctober 9, 2020

Help Me Identify My Product

Use our new online tool to help you visually identify your MIG gun, reamer and consumables

Latest Tech Connection Product News

DISCONTINUED PRODUCT — ACC and ACD Series Automatic Air-Cooled MIG GunsFebruary 26, 2021
DISCONTINUED PRODUCTS – ACC and ACD Series Automatic Air-Cooled MIG Guns February 26, 2021 Tregaskiss® will discontinue the sales of ACC and ACD series automatic air-cooled MIG guns (formerly branded […]
PACKAGING CHANGES — Changes to TOUGH GARD Anti-Spatter Liquid ContainersJanuary 26, 2021
PACKAGING CHANGES — Changes to TOUGH GARD Anti-Spatter Liquid Containers January 26, 2021 Customers will begin to notice Tregaskiss® TOUGH GARD® anti-spatter liquid packaging is arriving in different containers. This […]
PRODUCT UPDATE — Select AccuLock Heavy Duty (HD) Copper Contact Tips Now Available in Packages of 1000January 7, 2021
PRODUCT UPDATE — Select AccuLock Heavy Duty (HD) Copper Contact Tips Now Available in Quantities of 1000 AccuLock™ contact tips for 0.030” (0.8 mm) to 0.052” (1.4 mm) wire sizes […]
DISCONTINUED PRODUCTS — Various Part NumbersOctober 23, 2020
DISCONTINUED PRODUCTS — Various Part Numbers October 23, 2020 Effective December 31, 2020, we will be discontinuing a variety of part numbers due to low demand and sales volume. A […]
PRODUCT UPDATE — Tregaskiss® 600 amp Robotic Water-Cooled MIG Guns Now Available With AccuLock™ R ConsumablesSeptember 23, 2020
PRODUCT UPDATE — Tregaskiss® 600 amp Robotic Water-Cooled MIG Guns Now Available With AccuLock™ R Consumables September 23, 2020 We are proud to announce new AccuLock R consumables are now […]