Support - Tregaskiss and Bernard

If you need assistance or have questions about your Bernard or Tregaskiss products, we’re here to help.

Phone: 1-855-MIGWELD (644-9353)
Email: cs@itwmig.com

Our Customer Service department can be reached by phone or email from 7:00 a.m. to 4:30 p.m. CST Monday through Friday to assist with:

Manufacturer’s Suggested Pricing and product availability
Product configuration
Answering consumables compatibility questions such as which diffuser/tip/nozzle is compatible with your MIG gun
Warranty claims

Phone: 1-855-MIGWELD (644-9353), Option #3
Email: tech.support@itwmig.com

Our Technical Service team is ready to answer your technical support questions from 7:00 a.m. to 4:30 p.m. CST Monday through Friday. This team provides the following services to support customers both pre- and post-sale:

Troubleshooting inquiries
Replacement parts identification and stocking recommendations
CAD model requests
Assistance with product configuration
Training – product, maintenance, technical, etc.
Consumable optimization

We will respond to all questions as soon as possible, but please note that it could take up to 2 business days to respond to inquiries submitted via email.

Your welding distributor is also a comprehensive resource for welding and cutting information and process or equipment troubleshooting. Distributors can help you choose the products and accessories that are right for you and your specific application. To locate a welding distributor in your area, visit Where To Buy.

If you search by configured gun part number, it will send you to the product page where you can access your manual in the right sidebar under Documentation.

If you search by product name or replacement component part number using this link, our search tool will return all PDF manuals that are a match. The search tool conducts a full body text search of our PDF manuals.

If you are unsure of your product name, use the “Help me identify my Tregaskiss or Bernard product” tool.

Having your configured gun or reamer part number will allow you to access a customized parts breakdown for your product online. If that is not available, the parts breakdown in your product manual is your next best resource.

Search by configured gun part number or use our menu system to access your product’s main page. From there, click on the Reverse Lookup button and enter your part number to generate a customized parts breakdown for your product.

Note: custom configurations beginning with SG or BTO are not accessible via these tools. Please contact Customer Service for assistance.

Search by product name to visit your product’s main web page. Under Documentation on the right sidebar, view the Parts Breakdown in your product’s manual.

If you are unsure of your product name, use the “Help me identify my Tregaskiss or Bernard product” tool. Then you can search by product name to visit your product’s main web page. Under Documentation on the right sidebar, view your Owner’s Manual and the Parts Breakdown it contains.

Search by product name to visit your product’s main web page. On the right sidebar under Documents, view your product’s owners manual. Under How Tos, watch videos or read webpages on how to maintain your product.

You can also search our How To documentation using the name of your product to access materials.

Latest Articles from the Amperage Blog

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How Robotic Welding Supervisors Can Improve the OperationOctober 9, 2020
Best Practices for Robotic Welding SupervisorsOctober 9, 2020

Help Me Identify My Product

Use our new online tool to help you visually identify your MIG gun, reamer and consumables

Latest Tech Connection Product News

PRODUCT UPDATE — Select AccuLock Heavy Duty (HD) Copper Contact Tips Now Available in Packages of 1000January 7, 2021
PRODUCT UPDATE — Select AccuLock Heavy Duty (HD) Copper Contact Tips Now Available in Quantities of 1000 AccuLock™ contact tips for 0.030” (0.8 mm) to 0.052” (1.4 mm) wire sizes […]
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PRODUCT UPDATE — Tregaskiss Fixed Automatic Series MIG GunsSeptember 23, 2020
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PACKAGING CHANGE — Formatting Changes to Owner’s ManualsAugust 18, 2020
PACKAGING CHANGES — Formatting Changes to Owner’s Manuals August 18, 2020 Customers may notice that some Tregaskiss® and Bernard® MIG welding product owner’s manuals look different than previous versions. This […]